Support
How to reach us when something in ParallelSandbox does not work, and what to include so we can help quickly.
Last updated: September 16, 2026
Contact
Email: runvo.tech@gmail.com
We reply within one business day (UTC+8). Billing questions go to the same address.
What to include
- The box id and the time in UTC
- Your GitHub login
- The tool call you made and the result you got
- A screenshot or the takeover URL when a screen is involved
Account, keys and credits
The credit balance and the Stripe customer portal are in the app under Account. API keys are created and revoked over the API (DELETE /v1/keys/{id}) with the app's signed-in session; revoke a key immediately if it leaked, and it stops working within a minute.
Documentation
Quick start, tool reference and examples are in the docs.